Micro-blogging social site Twitter has made customer service direct message rules easy to optimize the experience of customers. Twitter has introduced a new feature apart from this. Through this new feature, the companies will be able to reply to their customers immediately with the customer service account.
The company wrote in its blog, “We have introduced Direct Message Deep Link and Direct Message Card feature to make private interaction easier between customers and companies. In addition to connecting customers with customers, Welcome Message and the Qip Ripple feature have also been added.
If you compile 5 times in 24 hours on a customer service account on Twitter, you will receive a reply of 5 times from the company side. But if you send more than 5 times, you will not get an automatic reply.
Twitter recorded a revenue of 73.2 million, with net income of $ 9.1 million, with 33 million monthly active users In the fourth quarter of 2017
In the fourth quarter of 2017, Twitter recorded a revenue of 73.2 million, with net income of $ 9.1 million, with 33 million monthly active users in the year 2017. In the same period a year ago, Twitter had recorded a loss of Rs 16.71 crore and the shares of the company fell 23 percent.
The micro-blogging platform has recorded a revenue of $ 2.4 billion in 2017 for the entire year, which is three percent down on year-on-year basis. The company’s CEO Jack Dorsey said, “We have done strong business in the fourth quarter of the year, revenue growth and profits have increased.” After five consecutive quarters, our DAU growth rate was in double digits. ” In the quarter, the number of Twitter’s Monthly Active Users (MAU) is 33 crores, which is a growth of four percent over the year-on-year basis. In the quarter under review, the number of daily active users on daily basis has been recorded double-digit growth rate.